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| Tips
for Clearing up Your Skin
Products
we Recommend
Rosacea
Q & A
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FAQ
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- Ordering
Q: How can I order Dermaclear? Is it available in
stores?
A: Dermaclear is available exclusively through our website.
It is easiest and fastest to order online. You can also order by phone, mail or
fax. We accept Visa, Mastercard, Discover and American Express credit cards. We
accept Debt Cards with a credit card logo. We accept private checks from U.S.
customers and International Money Orders in American dollars from outside the
U.S.
Q: How much does Dermaclear cost?
A: Dermaclear costs
$12.95 for one bottle or two bottles for $19.95. Each additional bottle ordered
after two is $9.95
Q: I live outside the United States. Can I order
Dermaclear?
A: Yes, we ship to all foreign countries. Shipping is $3
per bottle ordered.
Q: How long will it take for me to receive my
Dermaclear?
A: All orders are shipped from California through the
U.S. Postal Service. Depending on where you live in the U.S. you can expect your
first-class mail order to arrive within 5 to 7 business days. We also offer Priority
Mail shipping which guarantees your order to arrive within 3-5 business days.
International
orders are shipped via air mail and will arrive within 7-10 business days. Most
United Kingdom customer will receive their orders within 5 days.
Q:
How can I track my order?
A: Once you place an order you will receive
an email confirmation and order number. With this information you can log on to
our web site and track your order at any time.
Q: If I have ordered
Dermaclear before do I have to reinput my credit card and address information
each time I order?
A: Return customers do not have to create an account
again. Once you have ordered all your information will be securely stored in our
database. To reorder you can login on to our web site and quickly pass through
to checkout.
Q: I have a few questions before I order. How can I
contact you?
A: We try to answer most questions in our FAQ section,
but you can always send an email to comments@dermaclear.com. We will try to answer
any question within 24 hours.
- Use
Q:
I don't understand what Dermaclear is? Is it a cleanser or a skin care product?
A:
Dermaclear is both a cleanser and a skin care product. It contains lauryl sulfate
to cleanse the skin without the need to rinse. It also contains salicylic acid
and other key ingredients to help clear up skin and prevent future breakouts.
Q:
How do I use Dermaclear? Do I need to wash my face first?
A: You should
apply Dermaclear twice a day with a clean cotton pad or ball. Dermaclear can be
used as a cleanser and treatment. You do not need to rinse it off and can apply
your moisturizer or makeup after application, OR if you have a favorite cleanser
you may use it first and then apply Dermaclear.
Q: I love to use
cosmetics especially foundation to protect my skin from the elements of the environment.
Can I use Dermaclear with any other cosmetic products?
A: Dermaclear
works great under liquid or powder foundation and isn't known to cause any kind
of reaction with other cosmetics. Just make sure that your foundation is labeled
non-comedogenic (won't clog pores) and is not aggravating your acne.
You may
find you need a moisturizer after applying Dermaclear for the smoothest possible
make-up application. But if your skin is oily, Dermaclear should be all the preparation
your skin needs.
Q: I was wondering if your product does anything
to reduce fine lines as some of the vitamin C or hydroxy preparations do. I would
like to clear up my acne, but also have smoother skin as well.
A:
While Dermaclear is excellent for helping to clear up skin it does not target
the appearance of fine lines. The product is designed to cleanse, exfoliate and
soothe skin rather than add moisture and vitamins.
Q: I am pregnant
and plan to nurse. Can I use Dermaclear?
A: As with any product if
you are pregnant or nursing, please consult your Doctor before use.
Q:
How long does one bottle of Dermaclear last?
A: One bottle of Dermaclear
lasts about 3 weeks.
Q: Is your product safe to use on the back and
chest as well as the face?
A: Dermaclear works just as well on the
back, shoulders, chest and neck as it does on the face
- Results
Q: I've tried so many skin care products and none of them have worked. How
is Dermaclear different? Will it really work for me?
A: Almost
all over-the-counter skin care products contain either salicylic acid or benzoyl
peroxide to stop pimples, blemishes, whiteheads and blackheads. Both work well
but salicylic acid can be tolerated by more skin types.
What makes Dermaclear
different from other products are the other main ingredients. Each ingredient
targets specific skin concerns. Laurel Sulfate gently cleans off dirt, oil and
residue from the skin's surface without having to be rinsed off. Tartaric Acid
works to renew skin's clarity, texture and overall tone. 8-HO Quinoline works
to fade previous blemishes, brown spots, sun damage and hyperpigmentation. Allantoin
helps soothe, soften and heal skin while reducing redness and evening skin tone.
All
of this is done with one, easy-to-use, convenient formula suitable for all skin
types, ages and complexions.
Q: How does it compare to Proactiv Solution?
A:
Proactiv Solution is a three-step system using benzoyl peroxide based-products.
Dermaclear is a great alternative for the many skin types that cannot tolerate
benzoyl peroxide and want the ease, convenience and less expensive option of a
single product.
Q: Does Dermaclear work on blackheads? If so, how
fast will I see results?
A: Dermaclear is formulated with salicylic
acid and tartaric acid to help exfoliate the skin's surface, unclog pores and
get rid of blackheads. After using Dermaclear 4 to 6 weeks you should see a significant
decrease in the number of blackheads around your nose, chin and forehead. With
continual use you should be able to get rid of most blackheads altogether.
Remember,
blackheads should never be picked or squeezed. Keeping the skin clean and exfoliated
is the best way to stop blackheads and keep them from coming back.
Q:
I'm 22 yrs of age and suffering from acute acne for the past 6-7 years now.
My oily skin and acne breakouts have left scars all over my face. How can I control
my acne and get rid of scars?
A: Acne is not curable but it is controllable.
Dermaclear is an excellent product to help clear your skin, reduce oiliness and
help stop future breakouts. Dermaclear also contains 8 -HO quinoline which will
help lighten and clear dark marks left over from prior breakouts. However, no
over-the-counter skin care product can remove deep, pitted scars. This can only
be done with laser surgery.
Q: Does Dermaclear work to fade the marks
from previous breakouts?
A: Dermaclear is specifically designed to
fade the red and purplish marks and spots from previous breakouts. It contains
both 8-HO quinoline and tartaric acid.
Q: Is Dermaclear effective
to treat mild redness on my face caused by past blemishes?
A:
Dermaclear contains allantoin to help soothe facial redness and heal skin from
past breakouts.
Q: I suffer from rosacea. Can I use Dermaclear?
A:
Check with your Doctor first but we have had many customers who have used Dermaclear
to help relieve the redness and pimples associated with rosacea. In fact, Dermaclear
was originally formulated to help relieve the visible effects of rosacea.
Q:
Can I use Dermaclear on an open pimple or blemish?
A: Yes. It will
help alleviate redness, reduce inflammation and kill bacteria. Always use a clean
cotton pad or ball to apply.
Q: I am under the care of Dermatologist.
He is prescribed me an oral antibiotic. Can I use Dermaclear with it?
A: Always check with your doctor first. We have had many customers combine
Dermaclear and oral antibiotics successfully. You should also check with your
doctor before using Dermaclear with any topical prescriptions. It may be fine
to incorporate Dermaclear into your regime but only your Doctor will know if your
medication can be used in combination with a cosmetic skin care formulation.
Q:
I am 28 years old and I have just developed acne according to my dermatologist.
I am currently using Retin-A gel. I was wondering about the results of using Dermaclear
with Retin-A.
A: Dermaclear should not be used with Retin-A.
Retin-A must be used alone because it highly sensitizes the skin to other products
and the sun.
Q: I am African-American and suffer from oily skin and
breakouts. Can I use Dermaclear? Will it lighten my overall complexion?
A: Dermaclear works very well on African-American skin and all skins of
color. It will effectively help clear up pimples, combat oiliness and reduce dark
marks. It contains 8-HO quinoline which will lighten marks (clusters of pigment)
from previous breakouts but will not lighten the overall complexion. Dermaclear
is suitable for all complexions.
Q: My current cleanser contains
salicylic acid like Dermaclear. Can I use them together?
A: Yes, you
should be able to use both products if you have oilier skin and suffer from whiteheads,
blackheads and pimples. Just be sure to watch for any dryness, peeling or irritation.
If you experience any problems, limit the cleanser or Dermaclear application to
once a day.
Q: I had great skin when I was a teenager but seem to
have developed skin problems as an adult. Can Dermaclear help?
A: Yes,
Dermaclear is strong enough to help teenage skin but it will not dry out or irritate
adult skin. We have many adult customers who have used Dermaclear for years to
help keep their skin clear and soft.
Q: I exercise regularly and
wash my face right after I exercise but, it doesn't seem to help. To stop exercising
is out of the question because I have struggled with my weight for years and am
starting to feel good about myself. Can this product help me? I am 42 years old
and I don't want to dry out my face. Other products have done this with little
results.
A: Acne can be aggravated by sweat and perspiration
but exercise alone will not cause acne. There is no need to quit exercising to
clear up your skin. Just be sure to clean off sweat and oil after working out.
Dermaclear can be applied right after your workout to cleanse skin without drying
it out. Be sure to keep hair off your face when working out and don't wear make-up
which can clog pores.
- GUARANTEE
Q:
I am interested in your product but was wondering if there is a money-back
guarantee?
A: We offer a full money-back guarantee on every
bottle of Dermaclear sold. If for any reason you are not satisfied with the product
you may return it. We will refund the full purchase price, minus shipping and
handling. We want to make sure you are happy with our product
Q: How
do I return Dermaclear?
A: You can mail the unused portion to us at
GB Skincare, LLC, P.O. Box 304, Montrose, CA 91021. Upon receipt of the return
we will issue your refund. If you paid by credit card we will issue a refund to
the card used. If you paid by check we will mail your refund.
- Privacy
Q:
Is it safe to order online and put in my credit card information?
A:
Our site uses the best encryption technology available and we assure you that
all of your order information will be kept secure and confidential.
Q:
What do you do with my information once you have it in your system?
A:
All information is kept securely in our system and used for reordering purposes
only. We ask for your email and phone number in case we need to contact you regarding
your order.
Q: Are you a legitimate company? How long have you been
in business?
A: Our company, GB Skincare, LLC is a family-owned and
operated business. Dermaclear was created by Garbis Balekjian in 1978 and was
sold in stores in Southern California. In 1999, we founded GB Skincare, LLC, a
registered limited liability company under the laws of the State of California.
We have sold Dermaclear online continuously since then. We have loyal customers
in every state and around the world. Great customer service is our highest priority
and we will do everything possible to ensure you are happy with your transaction
and order.
Q: What is your e-mail privacy policy?
A:
The security and privacy of our customers' personal information is our foremost
concern. GB Skincare, LLC has never and will never sell, give away, or allow your
name, e-mail address, or other personal or credit information to be used for any
promotional purpose by us or anyone else. We ask for your e-mail address for the
sole purpose of being able to contact regarding your order. |
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